Please read the letter and also fill out the included Screening Form. We will also ask these question before your next visit. If you are not feeling well or have any of the symptoms on the form please cancel your appointment.
Dear valued patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our Golden Hills Family Dental and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will now ask some screening questions when you arrive at our office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other placest hroughout the office for you to use as needed.
- You will be required to wear a mask in our office. If you do not have one we will have them available.
- Your temperature will be taken. Any fever over 99 will be rescheduled.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. We ask that only the patient and/or one parent of a child attend the appointment.
We have installed air purifiers throughout our office and in each operatory. Our staff may also be wearing shields and masks and only the patient will be allowed in the office, waiting room or operatory.
If you are not feeling well please reschedule your appointment. You will not be charged a missed appointment fee, even if it is within 24 hours. Your safety and that of our team and other patients are of the utmost importance. Please keep in mind that we are unable to accommodate the same amount of patients per day as before. That has greatly limited how many hygiene appointments are available. We have over 300 patients to reschedule but are unable to obtain additional masks at this time. We ask for your patience in obtaining an appointment and ask for 48 hour notice should you need to change your appointment.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr Walls and the GHFD Team
C-19 patient screening form.pdf